10/09/2019 by Beth Perrou Share on First things first, please book your service in with us here. The booking process ensures your suspension is worked on in a timely manner so please do follow it. Once you have booked in it’s time to send us your kit. 1. Remove your fork, shock or seat post from your bike and give it a clean. We don’t need your bike and we don’t need your spring on a coil shock. We don’t always need your dropper lever, for more info see our video here. 2. Package it up safely and don’t forget a copy of your booking info (a hand written note is fine!) 3. Post with a decent courier to Sprung Suspension Workshop Ltd, Unit 18a Corinium Business Park, Cinderford, GL14 2YD, UK 4. Once we’ve received your kit we’ll confirm by email to you it’s arrived, label it up, and pop it in the queue to be serviced. We’ll be in touch with any questions if we need to, such as custom tuning options etc. 5. It will be serviced on the date you selected in your booking, if we need to repair or replace something outside of what a normal service consists of the technicain will try call you to discuss before going ahead. 6. Once it’s done we will email you an invoice with payment details and text you to let you know it’s complete. You can pay over the phone or by bank transfer. Once we have payment we will courier your kit back to you, unless you have selected pickup from workshop. 7. You can check the front page for our current workshop turn around times.