Frequent Questions- Sprung Suspension Workshop

Whether you want to ask if we service your part, have speciality components in stock or simple want some advice; please get in touch.

You can see our workshop turnaround times on the homepage.

Ask Us

How do I book?

First things first, please book your service in with us here.

The booking process ensures your suspension is worked on in a timely manner so please do follow it.

Once you have booked in it's time to send us your kit.

1. Remove your fork, shock or seat post from your bike and give it a clean.

We don’t need your bike and we don’t need your spring on a coil shock.

We don’t always need your dropper lever, for more info see our video here.

2. Package it up safely and don't forget a copy of your booking info (a hand written note is fine!)

3. Post with a decent courier to Sprung Bicycle Workshop, Unit 18a Corinium Business Park, Cinderford, GL14 2YD, UK

4. Once we’ve received your kit we’ll confirm to you it's arrived, label it up, and pop it in the queue to be serviced. We'll be in touch with any questions if we need to, such as custom tuning options etc.

5. It will be serviced on the date you selected in your booking, if we need to repair or replace something outside of what a normal service consists of the technicain will call you to discuss before going ahead.

6. Once it's done we will email you an invoice with payment details. You can pay over the phone or by bank transfer. Once we have payment we will courier your kit back to you, unless you have selected pickup from workshop.

7. You can check the front page for our current workshop turn around times.

Do I need to remove my suspension from my bike?

If you’re sending it in, then obviously yes - or you can speak to your local bike shop who will be able to do it for you. If you’re local to us, you can bring your bike in for us to remove and refit the parts for you for a flat fee of £15.

Can you tune my fork/shock?

Yes we can, prices start from £25. When you book your suspension in just selcet the custom tune option and the technician working on your shock/forks will call you to discuss your wants and needs, from custom shimstacks to Andreani piston kits and more!

Can you send back my old seals?

If you request it, we can send back everything we replace (other than oil!). We will always return any larger parts we have to replace outside the cost of the service, but will usually dispose of all the old seals and oils here to save you the hassle. If you’d like to have everything back, just let us know.

What guarantee/warranty do you give?

We give a 3 month warranty on all our workmanship. We like to think we’re very fair with this, however it doesn’t cover heading straight to the alps and smashing through a whole service interval in 2 weeks! It’s super rare for us to have any returns (returns rate under 1%), so we’ll always take any issues seriously and help you get sorted as quickly and easily as possible. Just get in touch on either 01594 729030, info@sprungsuspension.com, or come and visit us at the workshop.

What is your address?

Unit 18a, Corinium Business Park, Cinderford, GL14 2YD. We are here Monday to Friday 9am - 5pm, other times we are out riding or sleeping.

World class mountain bike suspension servicing, repair and parts

Frequent Questions

How do I book?

First things first, please book your service in with us here.

The booking process ensures your suspension is worked on in a timely manner so please do follow it.

Once you have booked in it's time to send us your kit.

1. Remove your fork, shock or seat post from your bike and give it a clean.

We don’t need your bike and we don’t need your spring on a coil shock.

We don’t always need your dropper lever, for more info see our video here.

2. Package it up safely and don't forget a copy of your booking info (a hand written note is fine!)

3. Post with a decent courier to Sprung Bicycle Workshop, Unit 18a Corinium Business Park, Cinderford, GL14 2YD, UK

4. Once we’ve received your kit we’ll confirm to you it's arrived, label it up, and pop it in the queue to be serviced. We'll be in touch with any questions if we need to, such as custom tuning options etc.

5. It will be serviced on the date you selected in your booking, if we need to repair or replace something outside of what a normal service consists of the technicain will call you to discuss before going ahead.

6. Once it's done we will email you an invoice with payment details. You can pay over the phone or by bank transfer. Once we have payment we will courier your kit back to you, unless you have selected pickup from workshop.

7. You can check the front page for our current workshop turn around times.

Do I need to remove my suspension from my bike?

If you’re sending it in, then obviously yes - or you can speak to your local bike shop who will be able to do it for you. If you’re local to us, you can bring your bike in for us to remove and refit the parts for you for a flat fee of £15.

Can you tune my fork/shock?

Yes we can, prices start from £25. When you book your suspension in just selcet the custom tune option and the technician working on your shock/forks will call you to discuss your wants and needs, from custom shimstacks to Andreani piston kits and more!

Can you send back my old seals?

What guarantee/warranty do you give?

What is your address?

Unit 18a, Corinium Business Park, Cinderford, GL14 2YD. We are here Monday to Friday 9am - 5pm, other times we are out riding or sleeping.

World class mountain bike suspension
servicing, repair and parts