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How to send your rear shock in for service at Sprung

Jamie Edwards, Author at Sprung Suspension Workshop

How to send your rear shock in for service at Sprung

Are you about to send your rear shock in for some work at Sprung?

Here’s a quick guide on how to post your shock to Sprung Suspension Workshop.

We work on hundreds of suspension units and seat posts every week – we can cope with kit that’s in any condition but the cleaner and the more ready to go your parts are, the quicker they’ll get back to you.

Here’s a step-by-step guide on how to get your shock off your bike and in the post in a way that’ll get it back to you in the quickest possible time!

For quick reference, our address is:

Sprung Suspension Workshop
Unit 18a Corinium Business Park, Cinderford, GL14 2YD

Before you start – You’ll need:

  • Allen keys
  • Clean water
  • A work stand (but not essential!)
  • A cardboard box
  • Bubble wrap
  • Packing tape
  • Your Sprung booking form or reference number

1. Book your shock in

Before you do anything, you’ll need to book your shock in with Sprung Suspension Worshop here.

When you’ve filled out the form, please print a copy of your confirmation email or write your name and booking number on a piece of paper to go in with your order.

2. Remove your shock

  • If you’ve got one, put your bike in a workstand and keep it up off the ground.If not, try the zip tie trick from the video above or turn your bike upside down.
  • Undo the bolts at either end of your shock and carefully pull the shock out of your frame.
  • If your bolts don’t easily turn, your shock doesn’t easily push out of your frame or you have any other issues you might need some help from your local bike shop.

3. Get your shock ready to travel

Clean rear shocks are easier to work on – give yours a quick rinse with some clean water and dry it off with some kitchen roll. It doesn’t need to be spotless but, please, get the worst of the muck off.

Is yours a coil shock? You can remove the spring to save some postage costs.

Is yours an air shock? No need to remove the air before you post. Just sent it as it is.

4. Pack it up

Pop your shock in a cardboard box surrounded with as much bubble wrap as you can squeeze in. If possible, please don’t use a jiffy bag (they’re not as good at keeping your shock safe!).

Very important! Put your booking form or handwritten note with your booking number and name in the box.

Seal the box up with your parcel tape and make sure it’s safe and sound.

5. Postage

Get your shock to the post office or book with a reputable courier.

Please send to:

Sprung Suspension Workshop
Unit 18a Corinium Business Park, Cinderford, GL14 2YD

Alternatively, you can drop it in to us in person if you’re at the Forest of Dean.

Our opening hours are listed on the front page.

6. What’s next?

Once we’ve received your shock we’ll be in touch about any work that needs to be done.

We’ll cover the cost of return and let you know when to expect it back. Again, you can collect your shock when it’s done in person if that’s easier.

Any questions? Contact us and we’ll help.


01594 729030

Jobs at Sprung: Admin Assistant

We’re looking to hire a new Admin Assistant to help with the day-to-day stuff here at Sprung.

Here’s the job description and how to apply

Vacancy: Admin Assistant
Hours: 18-24 p/w but full time options
Based at: Sprung Suspension at Pedalabikeaway

Sprung Suspension and Bicycle Workshop are looking to hire a new Admin Assistant.

The job will be based at Pedalabikeaway Cycle Centre, Cannop in the Forest of Dean and will support the team in the day-to-day running of their busy bicycle repair and suspension tuning business.

The right person for the job will be great at working in a small and busy team and can take on plenty of new challenges without needing too much supervision.

They’ll be happy answering enquiries by phone, email and face to face and they’ll have experience of working in a similar admin role.

Knowledge of the bikes and the bike industry isn’t essential but a willingness to learn the basics would be an advantage. Office experience is a must have, particularly managing emails, bookings, online diaries and day-to-day office logistics.

The role is minimum 18 – 24 hours a week but full time is possible for the right person.

Salary is dependent on experience.

Essential for the job:

  • Previous experience in an admin assistant role
  • Experience of answering enquiries by email, phone and in person
  • Experience of managing bookings using online diaries and calendars
  • Experience of managing the day to day runnings of an office – ordering supplies, managing post in and out etc
  • Great communicator and happy working in a small, busy team
  • A good sense of humour!

Nice to have for the job:

  • A bit of knowledge of mountain bikes and cycling
  • Experience of using Mac computers and Google software, but training can be given
  • Experience of updating social media and basic website updates
  • Willing to learn new things and grow your skills
  • Full driving license

To apply or for more information please email Jake@sprungsuspension.com.

Applicants should send a copy of their CV, including relevant experience.