We work on hundreds of suspension units and seat posts every week – we can cope with kit that’s in any condition but the cleaner and the more ready to go your parts are, the quicker they’ll get back to you.
Here’s a step-by-step guide on how to get your shock off your bike and in the post in a way that’ll get it back to you in the quickest possible time!
For quick reference, our address is:
Sprung Suspension Workshop
Unit 18a Corinium Business Park, Cinderford, GL14 2YD
Before you do anything, you’ll need to book your shock in with Sprung Suspension Worshop here.
When you’ve filled out the form, please print a copy of your confirmation email or write your name and booking number on a piece of paper to go in with your order.
Clean rear shocks are easier to work on – give yours a quick rinse with some clean water and dry it off with some kitchen roll. It doesn’t need to be spotless but, please, get the worst of the muck off.
Is yours a coil shock? You can remove the spring to save some postage costs.
Is yours an air shock? No need to remove the air before you post. Just sent it as it is.
Pop your shock in a cardboard box surrounded with as much bubble wrap as you can squeeze in. If possible, please don’t use a jiffy bag (they’re not as good at keeping your shock safe!).
Very important! Put your booking form or handwritten note with your booking number and name in the box.
Seal the box up with your parcel tape and make sure it’s safe and sound.
Get your shock to the post office or book with a reputable courier.
Please send to:
Alternatively, you can drop it in to us in person if you’re at the Forest of Dean.
Our opening hours are listed on the front page.
Once we’ve received your shock we’ll be in touch about any work that needs to be done.
We’ll cover the cost of return and let you know when to expect it back. Again, you can collect your shock when it’s done in person if that’s easier.
General News | Permalink | Comments Off on How to send your rear shock in for service at Sprung | Posted April 3, 2018 by Jamie Edwards
Sprung Suspension and Bicycle Workshop are looking to hire a new Admin Assistant.
The job will be based at Pedalabikeaway Cycle Centre, Cannop in the Forest of Dean and will support the team in the day-to-day running of their busy bicycle repair and suspension tuning business.
The right person for the job will be great at working in a small and busy team and can take on plenty of new challenges without needing too much supervision.
They’ll be happy answering enquiries by phone, email and face to face and they’ll have experience of working in a similar admin role.
Knowledge of the bikes and the bike industry isn’t essential but a willingness to learn the basics would be an advantage. Office experience is a must have, particularly managing emails, bookings, online diaries and day-to-day office logistics.
The role is minimum 18 – 24 hours a week but full time is possible for the right person.
Salary is dependent on experience.
General News | Permalink | Comments Off on Jobs at Sprung: Admin Assistant | Posted March 15, 2018 by Jamie Edwards
The team of technical experts at Sprung can help with any queries you may have regarding your bike, suspension or setup. Drop us a line and we'll get back to you as soon as we can.
We do not sell or share your information with anyone else.
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All jobs are invoiced once complete. The price shown is the service price, which includes all service parts and labour. If we need to use extra parts to complete your job, we\'ll give you a call so there are no surprises.
Your booking will show \'awaiting confirmation\' until your suspension arrives with us. Rest assured that your diary time is reserved as soon as you complete the booking.